Privacy & Cookies

Privacy Notice

We respect your privacy and will never share your email address or personal details with any outside party. In the event that you wish to opt out of receiving emails from us, please let us know. If you receive any unwanted mails from us, then please also let us know by return of that email, we will remove you from our database immediately.

EleikoSport.co.uk may hold some information about you. This document outlines how that information is used, who we may share that information with and how we keep it secure. This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent via our CONTACT US PAGE.

We keep our Privacy Notice under regular review. You can see when this Privacy Notice was last reviewed by looking to the bottom of the page where the date is applied.

HOW WE OBTAIN YOUR PERSONAL DATA

Information provided by you

You provide us with personal data in the following ways:

  • During any consultation where you may fill in new client documentation
  • Through email, over the telephone or by post
  • By making an online order, either by website or email

This may include the following information:

  • Basic details such as name, address, contact details.
  • Details of contact we have had with you such as email correspondence, telephone conversations, referrals and appointment requests and/or order confirmations.

We use this information in order to provide you with direct service, if you have an interest in our products/services. This means that the legal basis of our holding your personal data is for legitimate interest. We process personal data for core business purposes.
We retain your personal data for an unlimited period or until you tell us otherwise.

How we use your personal data

We undertake at all times to protect your personal data, including contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.
We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.

Do you share my information with other organisations?

We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

  • Anyone to whom we may transfer our rights and duties under any agreement we have with you
  • Any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty to do so or if the law allows us to do so

What are your rights?

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.
If you want to access your data you must make a subject access request in writing via our CONTACT US PAGE. Under special circumstances, some information may be withheld. We shall respond within 20 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:

  • Sources from which we acquired the information
  • The purposes of processing the information
  • Persons or entities with whom we are sharing the information

You have the right, subject to exemptions, to ask to:

  • Have your information deleted
  • Have your information corrected or updated where it is no longer accurate
  • Ask us to stop processing information about you where we are not required to do so by law.
  • Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us.
  • Object at any time to the processing of personal data concerning you

We do not carry out any automated processing, which may lead to automated decision based on your personal data.
If you would like to invoke any of the above rights then please contact us via our CONTACT US PAGE

What safeguards are in place to ensure data that identifies me is secure?

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful. We process personal data for core business purposes.
We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

How long do you hold confidential information for?

All records held by EleikoSport.co.uk will be kept indefinitely, unless you advise us otherwise.

Cookies

The following explains the types of cookies and other tracking technologies that our website may place on your device.

What are cookies?

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on the website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences. This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

What cookies do we use and why?

Some cookies are necessary to allow you to browse our website and use its features, also, if applicable, to access secure areas. The use of these cookies is essential for the website to work.

We use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. We are dedicated to user experience and we use many tools to help us improve our website and our platform. To this end, we may use reporting and analytics cookies to collect information about how users interact with our website or our merchants’ storefronts, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you.

How long will cookies remain on my computer or mobile device?

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.

Cookies we use

We do not use cookies that identify you or collect personal data from you. Wordpress may set cookies according to your site preferences. Note the following which apply:

Cookie Name Data Stored When does it expire? Description
viewed_cookie_policy Text Persistent cookie, expiration at 1 year This cookie is shows the user’s preference regarding the information provided on the acceptance of cookies policy.
wp-settings-xxxxx The text ‘WP Cookie check’ Session cookie, deleted when browser is shut WordPress sets this cookie to check if your web browser is set to allow, or reject cookies.
wp-settings-time-xxxxx Text indicating your preferred settings Persistent cookie, expiration at 1 year WordPress uses this cookie to customize the view of admin interface, and possibly also the main site interface.
wordpress_test_cookie Text indicating your preferred settings Persistent cookie, expiration at 1 year WordPress uses this cookie to customize the view of admin interface, and possibly also the main site interface.

How to control cookies?

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Many of the third party advertising and other tracking services offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through their privacy policy links.

Complaints

If you have a complaint regarding the use of your personal data then please contact us by writing to the Data Controller via our CONTACT US PAGE and we will do our best to help you.
If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.

This Cookies & Private Notice page could change and be updated at any time in the future.The last update was made May 25 2018